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Template Support
Explore our FAQs and Video Tutorials and learn about the ways we can help.
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Template support
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We're here to help ✦ Template support ✦
Frequently Asked Questions
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After your purchase, you will receive a PDF download with direct links to your Squarespace Video Tutorials and Website Planning Resources.
Your template package includes everything you need to get your professional website up and running! Here is the list of what you get:Premium Template (Squarespace version 7.1)
Website Planning Guide
Video Tutorial Library
Web Copy Workbook
Branding & Mood Board Templates
Photography Resource List
Editable Graphics Bundle
SEO Starter Kit
Website Launch Checklist
Discount of 20% off annual Squarespace plan for 1 year
Your Luminosa Creative Template also includes 60 days of Free Email Support from our friendly team.
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Within two business days you’ll receive an invitation from Luminosa Creative to be added as a contributor to the template website. This invitation will be sent to the email you purchased the template with. Accept the invitation and your purchased template will be added as a new website to your account.
If you are new to Squarespace, you will be prompted to create a new Squarespace account for free and then you can access the template.
If you have an existing Squarespace account, you will see the template appear in your dashboard after you accept our email invitation. -
Yes, after you purchase a template from us you’ll need to subscribe to a paid Squarespace plan to launch your site. Check out Squarespace’s updated pricing here.
Make sure you wait until after we deliver your template to sign up for your Squarespace plan- so you get our 20% discount!
You’ll also need to purchase a domain name for your site, costing $10–$40 USD per year, though prices can vary. You can buy it through Squarespace Domains or a third-party provider like NameCheap. If you already have a domain, you can transfer it to your new website when you're ready to publish. -
You don’t need to have any Squarespace experience AT ALL to use one of our templates.
When you purchase a template, you’ll get instant access to detailed video tutorials & planning resources that cover everything from setup to customizing colors, images, fonts, and more.
Our how-to guides walk you through every step, so no tech skills or Squarespace knowhow are needed!
Each of our templates includes Video Tutorials where we walk you through the exact template you purchased.
Example Tutorials coming soon! -
Our templates are designed to be as user-friendly as possible, with step-by-step video instructions to guide you through setting up your design using Squarespace's built-in style editor.
You won’t need to use any code or custom CSS—everything is DIY-friendly and built with Squarespace's native features. If we do use small snippets of code for a better look, it’s already included, with clear instructions for tweaking it to fit your branding. You can keep, adjust, or remove the code entirely—it’s optional.
For those wanting extra customization, you're free to add your own code. If you need more help, our Live Help Sessions are available for additional edits at an hourly rate.
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Our templates can be used as-is or fully customized to make the design your own.
We show you how to personalize fonts, colors, and images to suit your brand. You can also add or remove pages, layouts, and sections.
To guide you through the process, your template kit includes detailed Video Tutorials. -
Many of our Squarespace templates include extra graphic elements for a unique touch, and we provide customizable Canva templates for them.
Canva has a free version that is easy to use, and we offer video tutorials to guide you—though some graphics may require Canva Pro to edit, which you can try with a 30-day free trial.
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Squarespace offers free templates, but they're very basic and won’t help your website get noticed in a competitive online space.
Premium Templates are built by professionals (that’s us!) and they pair elevated designs with digital strategy to help small businesses stand out online.
With Luminosa Creative’s templates, you get a standout, custom look without breaking the bank.We also offer Free Email Support and resources like how-to-guides and Video Tutorials to make creating your website easier.
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Our Premium Squarespace Templates are built with 7.1 Fluid Engine. This means they include a separate mobile editor, giving you full control to create a custom mobile design. In contrast, Squarespace 7.0 templates automatically adapt for mobile, with designs optimized to look great on any device.
To preview the mobile version of a Luminosa Creative template, simply visit the demo site on your phone using the "View Demo" button.
SEO, or Search Engine Optimization, refers to how well your site ranks on search engines like Google. Our Squarespace templates are built with SEO best practices in mind, and you can further optimize your website using our SEO Starter Kit (included with your purchase). -
Your template includes planning guides and tutorials that walk you through all the content you will need to gather.
We show you how to prep your text, photos, and images for your new website with our fill-in-the-blank worksheets, checklists, and videos. -
Yes, all three features can easily be added to your new Squarespace website!
Most of our Premium Squarespace Templates already include a blog, but if not, you may add one with a single click. Easily personalize your new blog with images, videos, and podcasts Schedule posts while built-in analytics track your readers.
Acuity Scheduling is an online booking feature that allows clients to schedule, pay for, and book appointments with you through your Squarespace website. Additional subscription charges apply.You can easily activate Squarespace’s built-in shop feature for selling products or services, thougha Business plan or higher is required to to sell online with Squarespace.
For large scale shops and advanced e-commerce features, we recommend subscribing to Shopify. You can easily embed a Shopify store into your new Squarespace website. Additional subscription charges apply. -
Our Squarespace templates are designed for DIY use, with guides and Video Tutorials to help you easily customize your site.
We offer Free Email Support for up to 60 days with your template purchase. Submit a request and our friendly team will be there to help! We respond within 2 business days.
For more advanced help, we offer 40 minute Live Help Sessions for $80. Meet with an expert designer for assistance with content transfer, customization, and Squarespace navigation.
Squarespace also provides live chat, email support, and a wealth of resources for platform-related issues.
For more details, check out our Template Support Policies. -
Yes! With our Two Day Website you can hire one of our expert designers to fully customize your template for $1200, getting your site ready to launch in only 2 days.
Book a VIP Design Day to work 1:1 with a Squarespace designer to tackle your website wishlist. Together we’ll enhance your website while empowering you to make future edits.
You can book a 40 min Live Help Session with one of our Squarespace experts for $80. Together we’ll tackle design requests or support questions. -
Because our products are digital, website templates are non-refundable. Please review all template details carefully before purchasing, and contact our team if you have any questions or concerns!
For more details, view our Return Policies.
Video Tutorials (Coming Soon!)
HIRE OUR TEAM
Need a Little Extra Help?
Live Help Session — $80
Get personalized 1:1 support via a virtual, 40-minute Live Help Session with an expert designer. Together we’ll tackle your design requests & questions.
Two Day Website- $1200
Our Squarespace experts will customize your template with your branding, colors, text, and images, getting your site launch-ready in only 2 days!
VIP Design Day- $900
Book a 1:1 Squarespace designer for the day to tackle your website wishlist. Together we’ll enhance your website while empowering you to make future edits.
SUBMIT A REQUEST
Get Email Support
For help with your Premium Squarespace Template, enter your question below and we’ll respond via email within 2 business days.
Free Email Support is for quick questions to assist you with using our template resources. For advanced help, please book a Live Help Session with one of our designers.